Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer pays return shipping fees. 

All opened products will be exempted from being returned and exchanges due to sanitary reasons.

To complete your return, please visit our Return Portal. 

If you are unsatisfied with your purchase for any reason, please contact us within 48hrs and we will do our best to resolve the issue.

in the event you receive a defective item you must contact us within 2 days of receiving the item(S) in which case we will provide one of the following solutions: replacement, exchange, store credit or up to refund 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not waive shipping cost for returns. only damaged items.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lashesbykins.com.

Sale items (if applicable)
Only regular priced items may be refunded, all sale items are final sale. ALL BLACKFRIDAY/CYBER MONDAY SALE ITEMS ARE NONREFUNDABLE AND FINAL SALE! Preorder items are not subject to refunds, store credit may be applied* please email us at info@shoplashesbykins.com to request store credit on preorder items 

Exchanges (if applicable)

exchanges are only excepted on defective items

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund of Returned Package

In the case that a package is refused and shipped back to LBK, if the items are received in the same condition as sent to the receiver, we will refund the customer for the products only. 

Cancelling an Order

If you would like to cancel or change an order that you've just placed, please email us info@lashesbykins.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.

All offers subject to change at any time and without notice*

 

 

Return Address

1031 Calle Recodo Suite E

San Clemente CA 92673